DSM SaaS EU | Frankfurt - Service degradation with the service provider

Incident Report for Fortanix SaaS

Resolved

This incident has been resolved.
Posted Oct 28, 2026 - 04:44 UTC

Monitoring

On October 27, 2026, starting at 21:00 UTC, we experienced a service degradation affecting our Frankfurt data center.

During this period, customer traffic normally served by the Frankfurt data center was routed to our Paris and Amsterdam data centers.

Customers accessing our services from locations near Frankfurt may have experienced increased latency during this period.
Posted Oct 27, 2026 - 21:49 UTC
This incident affected: DSM SaaS (EU) (Service availability, Key Management, Key usage (Cryptographic operation)).